At RUBY London, we understand that receiving your purchase in a timely and secure manner is important to you. That's why we have a delivery policy that ensures your orders are shipped promptly and with care. Here are the details:

  1. Shipping Rates: We offer free standard shipping for all orders over £100 in the UK. For orders under £100, we charge a flat shipping fee of £7. For international orders, shipping rates are calculated at checkout based on the destination and weight of the package.

  2. Shipping Methods: We use a variety of reputable carriers, including Royal Mail and DPD, to ship our orders. The shipping method will depend on the destination, weight, and value of the package. All orders are shipped with tracking information, which will be provided to you via email once your order has shipped.

  3. Delivery Timeframes: We aim to dispatch all orders within 2 business days of receiving them. Once dispatched, delivery timeframes will depend on the shipping method and destination. Standard UK shipping typically takes 2-3 business days, while international shipping can take 7-14 business days.

  4. Order Tracking: Once your order has shipped, you will receive an email with your tracking information. You can track your order using the provided tracking number on the carrier's website.

  5. Delivery Issues: If there are any issues with your delivery, please contact us as soon as possible. We will do our best to resolve any issues and ensure that your order is delivered to you as quickly and efficiently as possible.

  6. Delivery Addresses: Please ensure that your delivery address is correct at the time of ordering. We cannot be held responsible for any delays or lost packages resulting from incorrect address information provided by the customer.

  7. Delivery Restrictions: We are unable to deliver to PO boxes or APO/FPO addresses.

Thank you for choosing RUBY London. If you have any questions about our delivery policy, please do not hesitate to contact us.